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It's our Natural, Simple, Easy, Wholesome life...

while making Natural Handcrafted Herbal Goods

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Naturally Simple Policies




Returns and Exchanges

We don't accept returns, exchanges, or cancellations


But please contact us if you have any problems with your order.


Returns and exchange details:

Due to the nature of these products, we do not accept returns. We can offer replacements and refunds when necessary.

If your order is damaged in delivery or delivered to you in an unsatisfactory manner, please let us know immediately.


Delivery Damage: 

Please save all packaging. You may be asked to submit photos of the damaged packaging for insurance purposes.

Please remember that these products are handmade & hand-cut. Size, shape, & color variations occur.


If you have any concerns about the product you received, please contact us!

Payment

Payment is due upon checkout. At this time, we accept major credit/debit cards and Paypal.


For Paypal-

You do not need a PayPal account to pay - simply scroll to the bottom of the PayPal link (once you have purchased) and there will be an option for non account holders to pay via credit card.


Shipping

Popular products may sell out quickly and temporarily be on Back Order. This means they are currently out of stock, but that there is more being made! 


Shipping time is set at 3-5 business days, but generally is much faster than that. If an item is on back order, or your order will take longer than 3-5 business days to ship for any reason, you will receive a message with explanation and expected ship date.


The Seller is responsible to make, package, and ship purchased items in a timely manner.


The Buyer is responsible to furnish an accurate and current address.


The USPS is responsible to safely deliver the package to the address provided. Once USPS has accepted the package, the Seller has no control or responsibility for delivery. A tracking number is provided to the Buyer. If a package is lost, mis-delivered, or damaged 

the Buyer will need to file a claim for reimbursement with USPS.


All orders are shipped via USPS.


Shipping is limited to the United States only. We do not ship internationally.



Additional Policies and FAQs

Custom orders are not refundable.


Please know that most of our equipment/tools are shared. If, for example, an item does not list a nut oil in its ingredients, it may still have come in contact with a nut oil at some point. Feel free to contact us with any concerns.


We are not liable, nor can we take any responsibility for slips, falls or any injury, bodily or otherwise. 


We are also not liable, nor can we take any responsibility for any reactions to any products.

 If you have sensitivities or allergies, please make sure to check the ingredients on each item you are interested in before purchasing.